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Podcast: Following the Rules
Episode: Special episode: How to master compliant voice surveillance in financial services with Smarsh’s Ryan Kahan
Description: Today’s episode is a special one produced in association with Smarsh, a technology firm providing global financial institutions with the tools to capture, store, and monitor their communications.
It’s part of a new Following the Rules series providing practical guidance to help financial services firms navigate legal, regulatory, technological, and cultural change.
In this episode, we look at a hot-button issue for regulators on both sides of the Atlantic: how banks and investment firms monitor voice communications. Even in an era of instant messaging, the most sensitive deals are still struck over the phon...