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Podcast: HVAC School - For Techs, By Techs
Episode: Grow a Business Through Customer Experience - Throwback Bonus
Description: This podcast episode is a throwback to one of Bryan's first small business podcasts. In this old episode, Australian electrician and businessman Joshua Nicholls explains how he built a business by focusing on customer experience and branding. Bryan grew Kalos similarly, so they talk about the journey of going from "man-in-a-van" businesses to larger businesses with several employees. Â Joshua wanted to bring old-school manners and integrity to the business world, and that's how he branded his business. The focus on customer service over marketing earned the customers' respect, and customers were happy to remain loyal t...