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Podcast: HVAC School - For Techs, By Techs
Episode: How to END Callbacks
Description: In this podcast episode, Bryan and Eric Mele explain how HVACR technicians can END callbacks with a few best practices. Rushing through calls will often lead to callbacks. One of the most common mistakes techs make is failing to check the condensate drain before walking away from a job. To end callbacks, technicians would be wise to check the entire system and note any possible problem areas; in commercial HVAC and refrigeration, pay attention to variation across evaporators, condensers, and drainage systems. Customer service is a huge component of residential HVAC; you can prevent callbacks...