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Podcast: HVAC School - For Techs, By Techs
Episode: Bonus - Tech Communication and "PM Specials" w/ Frank Besednjak
Description: Frank Besednjak talks about proper communication in conflicts between techs and managers. He also covers the potential problem with inexpensive air conditioning maintenance specials. When it comes to communication, Frank is a proponent of honesty and straightforwardness. However, he understands and appreciates the fact that people have different communication styles. He encourages people to write down their ideas, whether those ideas benefit the company, themselves, customers, etc. Frank encourages managers to set up an email or text line for people to input their ideas via written media; the leaders should make employees feel empowered to become part...