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Podcast: HVAC School - For Techs, By Techs
Episode: Completing the Service Call Process (Part 2) w/ Les Fork
Description: In part 2 of this conversation, we go through the condensing unit and wrap up the call with our no-fluff customer service best practices. The service call A thorough inspection is critical on any residential service call. A service call is an opportunity to check the integrity of the unit and the cleanliness of the blower wheel, drain, and other components. Check the charge, safeties, and five pillars. List the problems and present the solutions as suggestions. Provide appropriate timetables and provide all necessary information. If possible, you can let the customer watch you work on their system to...