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Podcast: Roadmap to Referrals
Episode: #164: Unpacking Your Client Experience
Description: The time has arrived. It's time to take a really good look at your current Client Experience (CX). To know how you want to improve your CX, you first need to understand where you are starting from. So, in this episode I will walk you through a series of exercises and questions so you can deconstruct and then consider how to re-construct your CX. To make this process easier for you, you can download the Unpacking Your CX worksheet to go step-by-step through this process with me. Access to the worksheet and other resources mentioned can be foun...