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Podcast: The Logistics of Logistics
Episode: Understanding How Your Customer Thinks with Ann Holm
Description: [00:20] Opening / Introduction [02:50] What is the one thing your clients get that they did not expect? Understanding how your customer thinks. Knowing the varying temperaments will assist in understanding the differences between how people think. It's easy to remember, and the tips are immediately helpful. All customers think differently; however, temperament is being able to take a calibrated guess on how they will feel. [05:20] How many different temperaments do you get to teach us about today? There are four; just like the directions on a compass. The Greeks came up with temperament; the modern-day version has its roots in the Myers-Briggs...