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Podcast: How to Lend Money to Strangers
Episode: Flexible and intelligent collections for improved returns, with Hannah Baynham
Description: Getting out of debt has never been harder, and, yes, a sluggish economy and the cost of recovering from a global pandemic play a big role in this, but lenders are not entirely blameless. For too long, it felt cheaper to deliver rigid and unpleasant collections processes, because 'it's not like the customer has a choice'. But they do, they have the most important choice available: to pay or not to pay.Collections is not just about 'how do we make the customer pay', it's about 'how do we let them pay' and...