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Podcast: Office Hours with David Meltzer
Episode: Nathan Strum, Aaron Greene, Dr. Shaan Patel | IG Live
Description: Nathan Strum
Nathan Strum, CEO of Abby Connect, believes customer service workers are uniquely positioned to thrive in the AI economy rather than be replaced by it. He argues that people with strong interpersonal skills are naturally equipped to train, supervise, and customize AI systems—without needing a college degree. With an economic slowdown causing concern in the service sector, he emphasizes that there’s already a shortage of talent to run AI-powered customer service campaigns, creating immediate opportunities for workers to transition into this space.
Aaron Greene
Aaron Greene, co-founder of Slush Mana...