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Podcast: Corporate Competitor Podcast
Episode: The Ritz-Carlton Hotel Company Co-Founder Horst Schulze (Part 1)
Description: Ep. 123: Become the best in a world of compromise in the first of our two-part series with longtime COO and President of The Ritz-Carlton Hotel Company. Download our free BONUS RESOURCE for reflection questions that will empower your team and listen for lessons in: 7:00 How to next-level your organization's purpose statement. 10:30 The difference between management and leadership. 13:45 Three things every customer expects. 15:00 The fastest way to develop customer loyalty. 18:00 The non-negotiables that form the backbone of Ritz-Carlton's culture. If these lessons resonated with you, connect with Don and his team at maxwellleadership.com/don and to...