Want to create an interactive transcript for this episode?
Podcast: Corporate Competitor Podcast
Episode: Crunch Fitness CEO Jim Rowley says: If you stay ready, you never need to get ready.
Description: Ep. 106: The former marine sergeant was a three-sport athlete and looks every bit like the owner of a fitness franchise, but he recognizes that it's not about the weight on the barbell, it's about going in and recognizing who you are there to serve. "I have a technique," he said. "If I feel like the team is too focused on goals or KPIs, I get us out on the floor. And I'll ask my team, 'Who's that on treadmill one? Tell me about him.' You have to know your customers, not only their name but their st...