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Podcast: What's Next with Aki Anastasiou
Episode: Zoho’s Andrew Bourne on AI, innovation, and business growth in South Africa
Description: In this conversation, Andrew Bourne, Regional Head for Zoho in Southern Africa, unpacks what makes Zoho unique in the global tech space. He explains how Zoho serves over 113 million users worldwide, with a strong local presence in South Africa, offering region-specific integrations and billing in rand. Andrew highlights Zoho’s user-friendly, scalable environments—from no-code to pro-code—and its cost-efficient approach by owning every layer of its tech stack and building solutions entirely in-house.
The discussion also dives into Zoho’s long-standing use of AI, emphasizing how its advanced assistant, Zia, transforms business operations. From churn prediction and sentiment analysis to power...