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Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: Do Your People Look Engaged? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: Do you know what good customer service looks like? You know, a lot of times when I walk around in various retail stores, I see managers who are managing tasks, but I don't think they really understand what great customer service looks like. And it's really quite simple: Do your people look engaged? Does the shopper look engaged? What does their body posture look like? And the other part of that is: Understand that customer service should have an end where the shopper takes action. Maybe they buy something or leave their information, but you just don't want people...