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Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: How Do I Give Employee Feedback as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: We've talked a lot this month about retail sales training and holding employees accountable. One of the biggest skills that I think people miss is “How do I give feedback?” Because ultimately you would need to be able to give feedback that's both good and bad, right? So I always suggest first off that it's private. You don't ever want to get feedback like in front of other employees or customers. You want to do it somewhere off from everybody else to hear and then use the Oreo principle, which is start off with something good, then you've got some...