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Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: Customers Hate Repeating Themselves | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
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Do you know one of the things customers hate the most is having to repeat themselves? I was at a store the other day, actually at a Starbucks and I said, "I'd like a black iced tea, no water, light, ice, no sweet." And the girl said, "What can I get you?" I was like, "I just told you." And she goes, "I think you wanted an ice coffee." It was like, "Uh, no."
So, one thing I want you to think about today is how much customers hate to repeat themselves. I teach the l...