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Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: What Is Customer Service? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: You know, many people say, "Oh, we give great customer service." And then I ask them, "Well, what is great customer service?" And they're like, "Oh, we get an official order out." And I'm like, "No, that's not great customer service."
Great customer service is making the person in front of you feel like, for those few minutes, they are the most important person in the world. Yes, it takes training. Yes, it takes a branded shopping experience. But the attitude about it is that you are making sure that that person feels something when they go...