Want to create an interactive transcript for this episode?
Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: What Type Of Experience Do Customers Have In Your Retail Store? | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: Are you delivering a better experience than your competitor? Oh, yeah? How do you know that? Oh, your loyal customers tell you that?
Well, you know what, I don't care what your loyal customers tell you. What I care about is the new customer who experiences you without always having a backstory about knowing you or your family or an even number of things. The more you can go through and see how well you stack up against the competition, the better it'll be.
So, today, I want you to go through and think about...