Want to create an interactive transcript for this episode?
Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: Gather Feedback With Regular Mystery Shops | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: When I asked some businesses how they're doing, they'll say, "Oh, our customers love us." And I always have to say, "Well, how do you know your customers love you?" "Oh, because they tell us." But you know, I don't really care about how your customers, your loyal customers feel about you. Ultimately, what you care about is, how does a new customer feel about you. And that's why you need to inspect what you expect. So if you are training your employees, and I hope you are, whether you're using my Sales RX, online retail sales training program...