Want to create an interactive transcript for this episode?
Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: Don’t Rush the Sale, Lingering Is Where the Money Is | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: So many retailers these days are saying, "Oh, we just want to get our customers in and out." That's often because that's the way the employee or the owner wants to shop. I just want to get my stuff and get out. So, when somebody asked me the other day, "Is it better to get a customer in and out of the store?" I said, "No, not really. Because lingering is where the money is." So, when you're going through and you're waiting on somebody, instead of rushing to the counter to put the items up there, stay on...