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Podcast: Retail Today with Bob Phibbs, The Retail Doctor
Episode: The Power of Thank-You Notes In Retail | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing
Description: Have you ever been thanked by a vendor or by a store that you did business with? It's pretty powerful. I have a pond that I had cleaned out a while ago and they sent me a handwritten thank you and told me how great the pond was and made one more suggestion of something we could do, maybe next year when we have it cleaned out. And that really stuck with me, because I go back to them over and over again. And so today I want you to think about the power of sending thank yous because...