Want to create an interactive transcript for this episode?
Podcast: Finding Genius Podcast
Episode: How Good Business Practice Can Make Us Better People—Minter Dial—Author of Heartificial Empathy: Putting Heart into Business and Artificial Intelligence
Description: “Today, whether it’s an increase in narcissism, a reduction in time, or an obsession with technology, there are many reasons why people are understanding themselves to be and seeming to feel that there’s less empathy out there,” says Minter Dial, keynote speaker and author of Heartificial Empathy: Putting Heart into business and Artificial Intelligence. He goes on to explain the effects that this minimal amount or complete lack of empathy has in the world of business, one of which leaves customers feeling as though their needs and desires aren’t being heard, understood, or addressed. As a result of...