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Podcast: No Vacancy Live!
Episode: Bonus: How to Empower Hotel Staff with Tech & Training | Axonify Roundtable
Description: Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers. That's why I hosted a Hotel Business Hot Topics roundtable with: 👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality 👉 James Carroll – CEO, Crestline Hotels & Resorts 👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International 👉 Melissa Burghardt – CEO, Axonify We explored how #technology, #training, and empowerment come together to build operational agility and deliver better guest experiences. Here's what stood out: ✔️ Empowerment only works if leaders back employees' decisions, not punish them for trying...