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Podcast: The Heart of Healthcare | A Digital Health Podcast
Episode: Inside the Rise of AI Agents | Sierra Co-founder Clay Bavor
Description: Most people spend over 30 hours a year dealing with customer service—on hold, repeating account numbers, and navigating endless phone trees. But what if AI could fix that without losing the human touch?Clay Bavor, co-founder of Sierra (now valued at $10B) and former VP at Google, joins us to explore how AI agents are reshaping how companies interact with customers and what that means for the most complex service industry in the world: healthcare.We cover:🧠 The difference between horizontal and. vertical AI solutions⚙️ If systems of action will take over syst...