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Podcast: A Tall Glass of Sass
Episode: Ep. 137 - Creating a White-Glove Onboarding Experience for Loyal Repeat Clients w/ Mandy Maleta
Description: Is onboarding really "just" onboarding? In today's episode, which was also streamed as a LinkedIn Live event, the amazing Mandy Maleta, a Fractional Chief of Business Operations of IluminaOps Solutions, joined me to discuss the importance of providing a white-glove onboarding for our clients. The aha's were:Onboarding INCLUDES you getting paid, my friend! So onboarding starts when you send your invoice and contract.White-Glove onboarding impacts our sales!Onboarding is long-term and relationship based.Just because you know what's happening next, doesn't mean your new client does.Fricken awesome, right?! I...