Want to create an interactive transcript for this episode?
Podcast: How Leaders Lead with David Novak
Episode: #265: Jim McCann, American entrepreneur and former CEO of 1-800-Flowers – Find a way to connect
Description: Jim McCann didn’t set out to become an entrepreneur. He was a social worker and bartender before finding his way into the floral business. But no matter what he did, he always found a way to connect with people.
That instinct eventually led him to build 1-800-Flowers, where he expanded the business strategically, turned it into a household brand, and tapped into the power of customer relationships long before it became a buzzword.
In this episode, he shares the lessons that have carried him through decades of reinvention – and why, no matter what tech...