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Podcast: The Daily Discourse
Episode: Optimizing Service Delivery
Description: The Global Exchange presents an opportunity to focus on leveraging innovation and international collaboration to create resilient, inclusive, and future-ready workforces for thriving municipal centers. Amidst service delivery gains made at local government level, the theme encapsulates the aim of the exchange to bridge global best practices with local solutions to address persistent complexities, which includes performance management gaps, frequent leadership changes, capacity and oversight shortfalls.