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Podcast: The Cheer Biz Podcast
Episode: 1-Star Reviews & How to Not Panic
Description: In this episode of the Cheer Biz Podcast, host Dan Cotton tackles one of the toughest parts of owning a business—getting a bad Google review.
Even the best cheer gyms and small businesses get them, and when it happens, it stings. Dan shares how he personally handles negative feedback, what to do (and what not to do) when it happens, and how to turn criticism into a chance to improve your systems, culture, and customer experience.
You’ll learn:
How to professionally respond to bad Google and Facebook reviews
When to e...