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Podcast: PR 360
Episode: The Year of the Pivot with Zendesk’s Paige Young
Description: In This Episode…We talk with Zendesk’s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.Show Notes● [00:46] Are you a coffee or tea drinker? ● [01:22] Can you explain what Zendesk is all about? ● [02:32] What is your main differentiator when it comes to your competition? ● [05:13] How has Zendesk made it easier for PR pros to communicate with customers? ● [07:05] Are you seeing instant gratification amplified in 2020? ● [08:36] How are you pivoting away from customer service to customer excellence?● [11:01] How has work...