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Podcast: HVAC School - For Techs, By Techs
Episode: Tech Support Highs and Woes w/ Roman
Description: In this candid and comprehensive episode, Bryan sits down with Roman to tackle one of the most frustrating yet crucial aspects of the HVAC industry: technical support. What starts as a conversation about their own tech support nightmares quickly evolves into a deep dive examining the entire ecosystem—from manufacturers and distributors to technicians and sales reps—and how each player can improve the support experience. Roman opens up about his recent tech support struggles, including having to search Russian websites just to find service manuals for major brand equipment. This leads to a broader discussion about the...