Want to create an interactive transcript for this episode?
Podcast: UC Today
Episode: Certified for Success: What Microsoft’s Unify Program Means for Teams Contact Center Integration - Audiocodes
Description: UC Today’s Kieran Devlin sits down with Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, to explore what Microsoft’s new Unify certification really means for Teams-based contact centers. With a decade at AudioCodes and a frontline role in developing Voca CIC, Gidi offers rare insight into how Azure-native integrations, SDK-driven stability, and AI standardisation are reshaping the CX landscape. If you’re planning your next-generation customer experience strategy, this is an essential watch.Microsoft’s Unify model is rapidly becoming the benchmark for Teams contact center integration — but what makes it different, and why do...