Want to create an interactive transcript for this episode?
Podcast: Leadership Article Review Podcast
Episode: When AI Investments Fail: Why Work Redesign, Not Technology Deployment, Unlocks ROI, by Jonathan H. Westover PhD
Description:
Abstract: Despite widespread adoption of artificial intelligence tools at the individual level, organizational returns remain disappointing. Recent industry research indicates that only a small fraction of companies achieve significant value from AI investments, with satisfaction rates similarly low. This gap between individual experimentation and enterprise-scale value realization stems not from technological limitations but from a fundamental mismatch: organizations layer AI onto legacy processes rather than redesigning work systems to exploit AI's capabilities. This article synthesizes evidence from management consulting, organizational design, and human-computer interaction research to demonstrate that sustainable AI value requires systematic work redesign. Organizations must analyze and...