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Podcast: Leadership Article Review Podcast
Episode: Beyond Metrics: Measuring What Truly Drives Success At Work, by Jonathan H. Westover PhD
Description:
Abstract: This article explores the limitations of traditional performance metrics commonly used in organizations and proposes alternative approaches for measuring what truly drives success in the modern workplace. It is argued that an overreliance on narrowly quantitative targets can distort priorities, undermine employee well-being and job satisfaction, dilute customer focus, and even encourage unethical behaviors. While metrics provide useful data, a more holistic view is needed to account for important qualitative factors linked to engagement, collaboration, innovation and outcomes. The article then outlines methods for systematically measuring soft skills and intangible attributes through surveys, interviews, feedback discussions, and job...