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Podcast: Power House
Episode: Shaping an industry: Susan Milazzo’s legacy at the California MBA
Description: This week on Power House, Diego sits down with Susan Milazzo, the outgoing CEO of the California Mortgage Bankers Association, who reflects on two decades of transformative change in the mortgage industry.
Susan shares her insights on the massive tech adoption that has reshaped every aspect of the loan lifecycle and how AI is becoming integral to mortgage processes while regulators keep a close eye on consumer protection. She also talks about her proudest advocacy achievements, discusses the smooth transition to Paul Gigliotti and her plans for retirement after dedicating over 20 years to leading the California MBA.