Want to create an interactive transcript for this episode?
Podcast: Can't Stop the Growth
Episode: CSTG 242: Turning Conflict Into Your Competitive Edge with Chad Peterman
Description: Chad Peterman breaks down why most home service teams do not stall out because of talent or opportunity, but because leaders avoid conflict. Drawing from Patrick Lencioni's The Five Dysfunctions of a Team, Chad focuses on the "fear of conflict" and shows how quiet meetings and fake agreement quietly kill performance in HVAC, plumbing, and electrical businesses. Through stories from the early days at Peterman Brothers, Chad shares how a "just do what Chad says" style of leadership worked at a small size but began to break everything as the company grew. He contrasts top-down control with...