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Podcast: No Vacancy Live!
Episode: Luxury Is Changing: What Matters Now According to Hotel Leaders in Las Vegas
Description: Luxury no longer means chandeliers and thread count. It means connection, memory, and how guests feel long after checkout. I caught up with Robert Reitknecht at INSPIRE Luxury, hosted by the International Luxury Hotel Association, live from Resorts World Las Vegas. (Important context: this was my 10th day in Vegas, so expectations were appropriately managed.) On #NoVacancyNews, Robert explains how luxury hotels move from performative service to genuine connection, why frontline teams shape the guest story more than any design element, and how leaders must "lean into the brand" without losing authenticity. A...