Want to create an interactive transcript for this episode?
Podcast: Customer Experience Superheroes
Episode: Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman
Description: In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved invaluable to a dazzling array of clients. At NobelBiz he leads b...