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Podcast: Retail Remix
Episode: AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
Description: AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot of big questions about what AI can actually do for retailers today.In this episode of Retail Remix, host Nicole Silberstein sits down with Andrew Bialecki, Co-founder and CEO of Klaviyo, to separate reality from speculation and explore how AI is changing marketing, customer service and the entire shopping experience.Andrew shares the origin story behind Klaviyo’s “digital brain for businesses,” explains why retailers will increasingly become hybrid product-and-service companies, and breaks d...