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Podcast: Conversations with Rich Bennett
Episode: Mark Stern: How to Build a âTop of Mindâ Experience People Keep
Description:  What if your next client didnât just sign a contract, but became a lifelong fan? In this episode, Rich Bennett sits down with Mark Stern, CEO of Custom Box Agency, to break down how physical âbox experiencesâ can transform the customer lifecycle, from acquisition to onboarding to retention. Mark shares how businesses can gamify progress, define success for their customers, and create memorable experiences people actually keep, revisit, and talk about. Youâll hear real examples for online courses, real estate, book launches, and even how physical kits can help guests stand out when pitching podcasts. Sponsor: Daniel McG...