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Podcast: Digital Hospitality
Episode: Solving the Tip Out Tangle: CRS Hospitality’s Kickfin Story
Description: CRS Hospitality is a group of 15 independent restaurant concepts across Champaign and Urbana, led by COO Kevin Hildebrand and grounded in a people first operating philosophy. Rather than forcing uniformity, CRS connects teams through shared systems that reduce friction while preserving each brand’s identity. Kevin’s path from golf to restaurants shaped his belief that strong hospitality comes from removing daily stress for managers and staff. That approach led CRS to adopt Kickfin, simplifying tip distribution and eliminating time consuming cash handling.Interview Takeaways:
People First, Systems That Support Them – Kevin Hildebrand believe...