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Podcast: The Future Of Work With Jacob Morgan
Episode: Inside the AI and Innovation Transformation of a 200 Year Old Railroad Company
Description: For many leaders, "transformation at scale" feels like an impossible task—especially when employees are overwhelmed, technology is accelerating, and expectations about the future of work keep shifting. But Norfolk Southern has done this successfully in one of the toughest environments imaginable: a 200-year-old freight railroad with a safety-sensitive, unionized workforce. And in this episode, you'll hear how. Annie Adams, CHRO and former Chief Transformation Officer, shows what operational excellence powered by AI really looks like in practice. You'll learn how she led a headquarters relocation to Atlanta, built a future-ready corporate headquarters around employee experience, and used guiding principles l...