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Podcast: No Vacancy Live!
Episode: 1003: How Resorts World Las Vegas Uses Technology Without Losing the Human Touch
Description: I did this one from the 66th floor Alle Lounge at Resorts World Las Vegas, with Shannon McCallum, VP of Hotel Operations, about how the property continues evolving four-plus years after opening. Resorts World operates more than 3,500 rooms across three brands -- Hilton, Conrad, and Crockfords -- all under one roof. That scale forces real decisions about technology, guest choice, and efficiency — especially when different guests expect very different experiences. Shannon walks through how the team thinks about: 📱: Digital check-in and Apple Wallet keys without forcing app adoption 🏨: Giving guests a choice between self-serv...