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Podcast: Above The Business
Episode: Episode 531: Designing the Five-Star Experience in Your Small Business
Description: What if you treated your team with the same care and attention that Four Seasons gives its guests? In this episode, Bradley sits down with Melissa Fackler, small business coach at OneTeam Partners, to explore how hospitality principles can transform your company culture and customer experience.Melissa spent a decade in the hospitality industry working in hotels, banquets, venues, and country music entertainment before transitioning to business coaching in 2021. She shares the specific tactics and mindset shifts that helped her create world-class guest experiences and how business owners can deploy those same strategies internally with their teams.<...