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Podcast: Omni Talk Retail
Episode: Neelima Sharma and Joe Cano Explain How Lowe’s Is Personalizing the Home Improvement Journey
Description: Neelima Sharma, SVP of Ecommerce and Omnichannel Product & Technology, and Joe Cano, SVP of Digital at Lowe’s, join Omni Talk Retail live from NRF 2026 to unpack how the retailer is personalizing the home improvement journey across digital and physical channels.
Recorded live from Vusion's Podcast Studio at NRF 2026, this conversation explores how Lowe’s “digital twins” partner across technology and strategy to meet customers wherever their shopping journey begins.
This interview covers:
• How Lowe’s personalizes ecommerce for both Pro and DIY customers
• Why 80% of Lowe’s in-store sales start online
• The role of AI in search, discovery, and conversational com...