Want to create an interactive transcript for this episode?
Podcast: Digital Hospitality
Episode: Fix Your Schedules, Fix Your Service! Will Stewart Explains the New Rules of Restaurant Labor
Description: Labor scheduling has quietly become one of the most fragile pressure points in restaurant operations. Will Stewart, founder and CEO of rightwork, draws on his experience inside Starbucks to show how labor targets, human behavior, and unpredictable demand collide at the store level. He breaks down why traditional scheduling fails in real-world conditions and how forecasting, labor modeling, and AI-supported tools can help managers build schedules that reflect actual demand while keeping decision-making in human hands.Interview Takeaways:
Operational Experience Driving Calmer Teams – rightwork was shaped by Will Stewart’s years inside Starbucks, wher...