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Podcast: The Leadership Project Podcast
Episode: 305. Mastering the Tough Conversations: The Last 8% Rule with Bill Benjamin
Description: When tension spikes, leaders don’t rise to the occasion; they fall to their default. Today we dig into those defaults with Bill Benjamin, co-author of The Last 8%, and unpack why smart, well-intentioned people either blow up or go quiet when it matters most—and how to do better without losing your edge.We start by naming the two patterns that quietly define culture under pressure: the messmaker who reacts with heat and the avoider who retreats to keep the peace. Bill explains the brain science behind both, from cortisol searing memories to the fear of s...