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Podcast: EY India Insights Podcast
Episode: How Agentic AI redefines customer experience in the digital age
Description: In the latest episode of EY.AI Unplugged Season 2: AI agents of impact, part of EY India Insights podcast series, Preeti Anand, Business Consulting Partner at EY India, discusses how Agentic AI is enhancing CX service delivery by automating routine tasks, allowing human agents to focus on more complex issues with empathy. She highlights that with the rise of Agentic AI; it autonomously creates value by understanding customer intent and collaborating with human agents.Key takeawaysAI can reshape customer experiences by enhancing service delivery and automating 40% to 50% of the tasks.Real-time AI copilots can handle...