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Podcast: Ask April Porter Podcast
Episode: 237. When Customer Complaints Feel Personal: How to Stay Calm and Take Back Control
Description: Customer complaints can feel personal—especially when you’ve poured your time, money, and heart into your business. In this episode, April Porter breaks down how small business owners and franchisees can handle angry or unreasonable customers without emotional burnout or escalation.April explains why customer conflict often has less to do with your business and more to do with energy, expectations, and accountability. She shares practical strategies to remain calm, stick to the facts, set clear boundaries, and protect your reputation—while still leading with professionalism and kindness.You’ll also learn why how you show...