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Podcast: Optometry: The Ultimate O.D.
Episode: What Language Are You Speaking? - E69
Description: What Language Are You Speaking? - E69
Highlights from this episode:
What Language Are You Speaking? (00:38)
Office Talk: It's all about the details! (16:13)
To connect with your patients and gain their trust, you have to be speaking their language. If you know they have a pain point, ADDRESS IT! Let them know you are hearing them! This also means tailoring what you prescribe (or don't prescribe) for them. Not everyone may NEED a new pair of glasses for example. Being upfront and honest with patients will build good will and trust...