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Podcast: Relentless Health Value
Episode: EP302: The Gigantic Problem I Have With Talk About Telehealth, With Blake McKinney, MD, From CirrusMD
Description: Sometimes when I overhear a conversation/argument about telehealth, it occurs to me that there's a lot of fighting words about some things and very, very little about other things which I'd regard as equally, or maybe even more, important. Some of the sparring tends to jump immediately to tactics and UX (user experience), absent of strategy and CX (customer experience). In my experience, you can't talk about a user interface until you talk about the overall customer experience and journey and what your goal is. So, here's what I mean: Let's take urgent care as an...