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Podcast: Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Episode: EP327: Customer Reviews - Maximising The Impact On Conversion & SEO And Handling Negative Reviews
Description: You're probably using customer reviews on your website but are you using them effectively?Customer reviews are more than just feedback; they're a powerful tool for building trust and driving sales. In this episode, we delve into the current landscape for online customer reviews, exploring how retailers can leverage review data, avoid common pitfalls and utilise cutting-edge technology.What you'll get:Leverage review data -Discover how to transform customer feedback into actionable insights that can improve product offerings and enhance customer satisfaction. Avoid common mistakes - ...